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Appointments are available at either of our sites for all patients - you can see a clinician at your usual practice or have an appointment at the other surgery.  We also work together with other local practices to offer more appointments in the early mornings, evenings and at weekends.

GP Appointments

Routine GP appointments can be pre-booked up to 2 weeks in advance.  We encourage you to see the same doctor for on-going problems.

Before you book a GP appointment, please see our Appointment Booking Guide and/or Minor Illness pages for alternative sources of appropriate help and support.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible, this reduces the wait for appointments for everyone.  All appointments can be cancelled online (if registered), whether booked online or not.

Punctuality

We know it's frustrating when you are kept waiting for your appointment; the clinician could be running late because extra time was needed to deal with complex patient needs in earlier appointments, due to IT issues or other factors.  Please help us to keep appointments running to time wherever possible by not arriving late for your appointment.  If you are more than 10 minutes late and the clinician has started seeing the next patient, you will need to rebook your appointment - we cannot squeeze you in without negatively affecting other patients.

Urgent Appointments

All patients who wish to be seen urgently will usually be offered a telephone triage call by a Doctor.  By using a triage service we are able to ensure that clinically urgent problems are prioritised - urgent problems will be seen within 24 hours.  Urgent care appointments are provided at both sites however depending on the level of demand at each site, patients may need to be flexible and attend either surgery.

To help the triage Doctor prioritise calls, please provide a brief reason for needing to see/speak to a Doctor.  If the Doctor assesses the problem as non-urgent, you may be offered telephone advice, medication or advised to book a routine appointment to assess the problem.

Booked Telephone Consultations

We are very aware that our patients lead busy lives.  We now offer booked telephone appointments with a doctor.  Many problems that don't require physical examination can be successfully dealt with over the telephone.

Home Visits

We encourage patients to attend the surgery where possible however home visits are available if you are housebound or too ill to come to the surgery - please telephone before 10am.  Reception will ask for details to allow the doctors to assess the urgency.  A doctor may telephone to obtain more information and establish whether a home visit is required.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.  There are also better facilities for examining and treating patients at the Health Centre.

Appointment Reminders

We send SMS (text message) and email appointment reminders where possible - please ensure we have your correct mobile number and/or email details.  If you would like to opt out of text message reminders, please contact us.

Arriving for your Appointment

Use our touch-screen facility to check yourself in or report to the reception desk.

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