Covid-19

The COVID National Alert Level is currently Level 3

We remain open for our patients and we will continue to see patients in person,  if a clinical assessment indicates that a face-to-face appointment is necessary.

For prescription requests we ask that you order on-line or through the pharmacy. We will retain prescription boxes by the front door of both sites for paper requests.

We appreciate your continued support during these challenging times.

Covid-19 Vaccination information is provided under our Vaccination section

Do you have Coronavirus Symptoms?

If you are acutely unwell with Covid-19 symptoms, please contact the practice otherwise:

  • See the NHS Covid Recovery website for information to support people who have had Covid-19, or their family members, through the recovery period - includes information from rehabilitation experts

  • Plasma donations from patients who have recovered from Covid-19 can help those who are sick and vulnerable - register to donate online at NHS Blood and Transplant if and when appropriate

Covid-19 Impact on Appointments

  • During the COVID-19 pandemic, appointments may be booked either in person or by telephone. To avoid unnecessary contact, please use telephone in the first instance. Online booking of appointments is currently limited, planned to increase from 1st Sept 2021 

  • We are asking patients aged 8 years and above to wear a face covering when attending the practice - please read below for further information
  • Face-to-face appointments are available to ALL patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you. This is to limit face-face contact where possible and stop the spread of coronavirus

  • GP telephone appointments are available to book up to 2 weeks in advance. We aim to manage as many problems as possible by phone. However, if a clinician feels that a face-to-face appointment is important and necessary, a face-to-face appointment will be arranged by the clinician at the time of the telephone consultation.

  • Nurse appointments are available to book up to 4 weeks in advance
  • Please consider using community pharmacies and advice from www.nhs.uk to reduce demand on appointments

**If you are attending the practice please wear a face covering**

Face Mask NHS visitor

Fireclay Health, as part of its ‘Covid Secure’ assessment, requires all patients to wear face coverings when attending the surgery, as it may be difficult to maintain effective social distancing separation within the surgery and pharmacy premises.  Face coverings can be home made, a scarf or other improvised covering.

In order to protect other patients and staff at the surgery, we are asking that all patients and visitors to the surgery wear a face covering. If you attend the surgery for a non-urgent problem, you may not be able to be seen at the time of your appointment unless you are wearing an appropriate face covering. If your problem is considered urgent and you do not have your own face covering, you may be required to wear a face mask supplied by the surgery before being seen.

 

We ask for the patient and only one essential carer or family member to attend the surgery wherever possible.  If the carer or the single family member accompanies the patient into the surgery or the pharmacy premises, then we ask that both of you wear face coverings.

The exception to this would be if wearing a face covering might cause significant distress to the patient, or if they are a child under the age of 8 years.

For more information on face masks see the Keep Safe website - this includes mask exemption cards you can print yourself if required and a link to How to make a cloth mask. You can also read UK guidance on the evidence for wearing face masks.

Bristol, North Somerset & South Gloucestershire CCG videos

For videos in other community languages see the BNSSG YouTube playlist

Covid-19 Easy Access information (for patients with Learning Disabilities)