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Online Services


*** Free NHS wifi is now available in the waiting room at both our practice sites ***


Existing Users of Online Services:

***All online booking of appointments has been temporarily suspended following public health advice regarding management of the spread of coronavirus - see gov.uk/coronavirus for further info*** On-line services can still be used to order prescriptions.


To register for Online Services as a new user:

During the COVID pandemic, new registrations for Online Services is restricted to requesting prescriptions on-line only, you can register for ordering prescriptions on line by telephoning our reception team. Our reception team will ask you a number of questions to verify your identity, they will then email you a document with registration instructions.

There are several on-line service providers and you can register with more than one.

PatientAccessPatient Access is supplied by our clinical system provider EMIS and is the one staff have most familiarity with - it can be accessed by the buttons on our home page.  For any technical issues go to Patient Access support and use 'Technical Support' button or email support@patientaccess.com
 
NHSApp

Smartphone/tablet App OR web browser access via NHS login

The up and coming NHS App offers additional features over standard online access - you can also manage organ donation and send us an eConsult directly from the NHS App (via Check your symptoms), saving you re-entering your personal details.

To use the NHS App you will need to create an NHS Login. The easiest way to prove your identity is with the Linkage Key, ODS code & Account ID provided on your Online Services registration document.  If you are already registered for Online Services you can find this information in your current Online Services provider (in Patient Access: click on your name in top right & View Profile / Linked Practices / My Practice)

 
EvergreenLifeEvergreen Life is another popular provider, with both web access and extra functionality via an App. however it does not offer Proxy Access.  For any technical issues contact Evergreen Life

We have prepared guidance (1 page pdf) for completing your registration online with Patient Access.  Please note, whichever online services provider you choose to register with: 

  • ensure you register for Fireclay Health online services - select BS5 7PH address even if you are primarily a Lodgeside patient (Lodgeside Surgery may be displayed in search results but will not work if selected)
  • Use a unique email address for your account log-in, i.e. not shared with another user of this online service

Users must abide by our Terms and Conditions for online access (described further down this page)


Terms and Conditions for Online Services

1.   It is your responsibility to ensure that your Online Services details are not used by anyone else.   If you lose your log-in details please try requesting a password reset from your Online Services provider user ID reminder and/or password reset from the Patient Access website if you provided an email address and mobile phone number when registering.  The practice does not have access to your password.  If you have forgotten your password, we cannot reset it for you, we can only cancel your registration and issue a new registration document - you will need to use these new details to re-register

2.   The use of this service will be monitored and if we find that a user is abusing the service, we will issue a warning letter.  Where the situation does not improve, or recurs, access will be removed.   Examples of inappropriate use are:

  • booking appointments and not turning up for them
  • booking appointments for other family members using your name
  • consistently booking inappropriate appointments

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eConsult

Welcome to Fireclay Health 

Formed by the merger of St George Health Centre and Lodgeside Surgery

www.lodgeside.nhs.uk and www.stgeorgehealthcentre.nhs.uk are now redirected to www.fireclayhealth.nhs.uk 

CQC Good

Fireclay Health has an overall CQC rating of Good (April 2019) - you can read the Practice comment on our rating here

GP appointments are now available in your area during the evenings and at the weekend - to book an appointment, contact your practice

(Site updated 23/09/2020)

Contact Details

Fireclay Health

Contact Telephone

0117 9612161
111

Lodgeside Surgery

Contact Telephone

0117 9615666
111
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