You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.
If you have any worries or queries about confidentiality, please ask a member of staff.
We have side rooms available away from reception if required in order to discuss matters of a confidential nature.
We keep patient records on our EmisWeb clinical system. We advise you read our Patient Record page - this includes details about sharing of your data and how you can opt out if you have concerns on this matter.
You can request access to your medical record through our Online Services provision
We assume consent for contact by SMS (text message) and email where you have provided this information, or you can explicitly consent or dissent to electronic contact. Please ensure your contact details are up to date at all times. We will only text or email messages that are relevant to your ongoing healthcare, with the minimum of personal content. If you choose to opt out of receiving SMS text messages, the opt out will not apply to appointment reminders.