How have you found our service?

We'd like to hear about your feedback, it helps us learn more about your experience and helps us improve our service.

There are different ways to give us this feeback:

Created by the NHS our Friends & Family Test (FFT) is a quick and anonymous way to give your views after receiving care or treatment.

To complete the survery click here

Or you may prefer to leave a star rating and comment about Fireclay on the NHS website.

You can also view our practice on the national GP Survey Results

Making a suggestion?

To make a comment or suggestion as to how we can improve our service to you, please click on the Suggestions Form button and complete the form to send to us.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.


Making a complaint?

If you would like to make an official complaint to us, please see our Patient Complaints Leaflet which explains the process to follow.  We believe this will give us the best chance of putting right whatever has gone wrong and provide an opportunity to improve our practice.

Click here to Make a Complaint

Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (CCG) is responsible for commissioning the best possible health treatment and care for the local population, including urgent care and GP out-of-hours services, hospital, mental health and community services. 

If you have a query, concern or compliment about these services you can contact BNSSG Customer Services

Healthwatch exists to listen to your feedback and experiences of health and social care services. This helps NHS England and local providers understand how services are working locally and make changes and improvements.

Your views could make a big difference to services in Bristol. Healthwatch was set up in 2013 as a safe place for people to feedback both positive and negative experiences, anonymously if you wish. Simply fill in the short form by clicking on the Healthwatch image.

Telephone: 07944 369180 (9am-5pm Mon-Fri)